Frequently Asked Questions
Everything you need to know about our clean beauty essentials.
Are Arata products truly natural and chemical-free?
Yes, our products are formulated with 100% nature-derived ingredients. We strictly avoid sulfates, parabens, phthalates, silicones, and synthetic dyes to ensure your skin and hair receive only the best care.
Is Arata a cruelty-free brand?
Absolutely. Arata is a PETA-certified cruelty-free and vegan brand. We do not test our products or ingredients on animals at any stage of production.
How long does shipping take?
We typically process orders within 24-48 hours. Depending on your location, your package will be delivered within 3 to 5 business days.
What is your return policy?
We offer a 15-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unused and in its original packaging.
Can I track my order?
Yes, once your order is shipped, you will receive an email and SMS with a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.