Returns & Exchanges
At Arata, we want you to feel confident in your clean beauty journey. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 15 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, in their original packaging, and include all safety seals to be eligible for a full refund.
Package & Ship
Securely pack your items and use the prepaid shipping label provided via email to drop off the package at your nearest authorized courier point.
Receive Refund
Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing